716 Oakland Rd NE Ste. 504, Cedar Rapids, IA 52402
Mon - Fri, 9:00am - 6:00pm
Sat - Sun, Closed
+1 (319) 409-5613
Info@floraskintherapy.com
We have been having issues with our tattoo balm arriving to
you our customer, melted and noticeably stored upside down or on their side.
We take pride in
having a meticulous quality control and packaging process to ensure product
leaves our manufacturing facility in pristine condition and is ready to arrive
in that same condition, but unfortunately, this issue is in the hands of the
couriers and fulfillment facilities we trust to deliver in the same
condition.Â
Unfortunately, due to higher-than-normal temperatures
and delivery mishandling, we've noticed that our clients have received their
product in poor conditions however, organic and paraben-free products are more
vulnerable to temperature fluctuations because there are no chemicals or
preservatives to stabilize and prevent these types of changes from occurring,
making storage and delivery methods extremely important.
We sincerely apologize for this; we are monitoring all of your orders and are
working hard to minimize any inconveniences this may cause.
We kindly ask you bear with us
as we work to resolve this issue.
Until then, we've recalled all product and are working double time to produce new product becuase you deserve the best.
Thank you!