Refund policy
Returns:
Our return policy lasts for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Please note that certain items are exempt from being returned. These include perishable goods like food, flowers, newspapers or magazines, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
In addition, gift cards, downloadable software products, and some health and personal care items are non-returnable.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted, including books with obvious signs of use, opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records, any item not in its original condition, is damaged or missing parts for reasons not due to our error, and any item that is returned more than 30 days after delivery.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds:
If you have not received your refund yet, please check your bank account first. If the refund is not posted there, contact your credit card company or bank, as there may be some processing time involved before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at [insert contact information].
Sale Items:
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at [insert contact information] and send your item to the following address:
Flora Skin Therapy LLC.
716 Oakland Rd NE Ste.
504, Cedar Rapids, IA 52402
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Our return policy lasts for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Please note that certain items are exempt from being returned. These include perishable goods like food, flowers, newspapers or magazines, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
In addition, gift cards, downloadable software products, and some health and personal care items are non-returnable.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted, including books with obvious signs of use, opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records, any item not in its original condition, is damaged or missing parts for reasons not due to our error, and any item that is returned more than 30 days after delivery.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds:
If you have not received your refund yet, please check your bank account first. If the refund is not posted there, contact your credit card company or bank, as there may be some processing time involved before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at [insert contact information].
Sale Items:
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at [insert contact information] and send your item to the following address:
Flora Skin Therapy LLC.
716 Oakland Rd NE Ste.
504, Cedar Rapids, IA 52402
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.